What our clients say

Yeah, so my experience working with Craig and Madisons has been really smooth. I think from the first moment that we met Craig, after having a number of conversations with other builders, it’s quite clear that he was passionate, but also he kind of had all the answers, which was really reassuring in that first stage, when you’re not quite sure what you’re going to be doing and what the structure of everything is going to be like.

But I think the most important part, the thing that really made us kind of go with Madisons and with Craig, was the way that he took the time to sit down with us, and there was no pressure, no time limits on how long he spent with us. He spent at least an hour going through ideas and having a conversation with me and my wife, and that level of care really made us kind of go with Craig and Madisons.

And here we are, sitting in our lovely extension, and, you know, we know it’s a really good decision, a really positive one as well.

The client’s own words as spoken in the film.

Man: Working with Craig has been pretty amazing, to be honest. We gave him probably the shortest time span he’s ever done. From when he first came around, we wanted it started as soon as possible. I think it was within three or four weeks that he was straight back on site. All the guys were ripping out the old house. It’s been really good along the way.

I think when we originally went to Craig with plans that I sort of drew up myself, he came up with much better plans that were a sort of better value that we could add to the house, and spend obviously less than what we were looking to spend. So that’s great, from someone who didn’t just come in and give us a, “Yeah, I’ll do whatever you want.” He actually gave us some advice and made things a lot better. So yeah, it’s been really great. He’s become sort of a friend as well. It’s a bit crazy. So, yeah, no, it’s been really enjoyable.

All the guys are really great as well. All of his team, really clean and always here to help. And nothing was ever too big of an ask. Even if he was walking around and you see something, you could just mention it to him and it was easily done. So yeah, that’s been really good.

I think you’ve had the same sort of experience, haven’t you? A lot less hands-on than I have. Obviously, I’ve been here a little bit more, so it’s been more on the telephone for you, hasn’t it, [inaudible]?

Woman: Yeah, no, I think he’s been, yeah, absolutely done more than we expected with the build. And yeah, even at the beginning, all the time, before he even committed to the project, he was around for hours on end, drawing up plans, changing things, giving us ideas. And that’s before we kind of committed to even working with him. So it was really good.

Man: Yeah, I don’t think you get that very often. And obviously, we hadn’t even paid him any money before he’d started to help us already. So it’s refreshing that someone like that is out there.

The clients’ own words as spoken in the film; one repeated phrase is trimmed and a few words that cannot be made out are marked.

It was brilliant. He was recommended to me and I’m very pleased with the choice. I’ve done the best thing. He was very supportive and even pointed out a few things, changes and overall the work has been very good.

The building work, the kitchen work, the roof work, everything has been good and yes, I’m very pleased. He responded to my email and WhatsApp messages.

I like the way he changed the way the bathroom and the toilet and the washbasin was. It would have encroached into the extension. We changed the whole, we changed it so that part of the kitchen became part of the bathroom and that way I did not lose any space in the extension.

The client’s own words as spoken in the film.